FAQ’s

Pilates can be a comprehensive, full body workout that builds strength, improves joint function, supports bone health, circulation, longevity and quality of life. Pilates is an extremely effective form of low impact, high intensity exercise.

Please download our app (available for iOS + Android) to book classes. If you are unable to download the app, email us at hello@thereformerynewyork.com and we will reach out to help.

Build a membership that works for your lifestyle. Reformer only, mat only or a combo. All of our unlimited memberships include mat and reformer classes

Auto-renew memberships are available and have a three month minimum commitment. Memberships will become active when you book your first class and auto-renew each month.

When you become a member, you automatically get membership perks including:

1. Access to booking classes early (28-days in advance instead of the week of)

2. 15% discount on retail

All of our classes are thoughtfully designed to incorporate strength, balance, endurance and mobility training. You can expect a challenging class taught by instructors who are knowledgable and capable of adapting the workout to suit your experience level and modifications. All experiences and people are welcome.

Reformers are a type Pilates equipment. Reformers utilize springs to provide resistance training to Pilates exercises. Reformers look like a bed-like frame with a carriage that moves back and forth. Because of its movement, reformers provide excellent core stability workouts. Reformers are customizable to personalize your workout in an easy way to provide optimum resistance and assistance to your workout.

At our Canandaigua studio, we have Allegro 2 reformers made by Balanced Body.

For our Rochester studio, we custom designed Xformer brand reformers. Our reformers are larger and sturdier than a typical reformer, allowing customizations for each client and more easily incorporates strength training while staying true to the Pilates foundations we know and love.

Yes! We offer private and semi-private training. Please email us schedule a private session: hello@thereformerynewyork.com

All of our classes are suitable for all levels and rooted in the foundations of Pilates. Please visit our class formats page for more details.

Please visit our pricing page or download our app for a full price list.

Yes! We will be excited for the chance to introduce you to our method. Please arrive 5 minutes early and let the instructor know that it is your first class so we can show you around and help you setup.

Please get medical clearance from your doctor before taking our classes. If you are cleared for exercise, kindly let the instructors know so we can assist with modifications to support you throughout class. We strongly recommend scheduling a private before taking classes when returning to exercise post-injury.

Pilates is an excellent form of exercise during and after pregnancy. If you feel comfortable, please share with your instructor so we can best support you during class. Please note that heated classes are not recommended during pregnancy but if is your choice to participate in them.

Please arrive 5-10 minutes before class. Wear comfortable clothes that you can move freely in. For reformer classes, grippy sock are required but if you forget them, we sell them at the studio. Bring a water or purchase water at the studio. We also offer complementary coffee and have a water fountain.

Parking is available in the front AND back of the building. In the front of 1255 University Ave, please only park in spots labeled CUSTOMER. To park in the back, turn on Sager Dr. from Culver road. There are doors in the back of the building and the long hallway will lead directly to our studio!

Street parking is also available on University Ave and East Blvd.

We’re located at 1255 University Ave. If you enter the building from the front entrance, we are immediately to your left (across from Living Roots). If you enter from the back, walk down the (very) long hallway, when you pass the bathrooms there’s a set of black double doors - that’s us! But please turn to the left to enter through our main entrance.

We ask that you take off your shoes upon entering the studio. For reformer classes, grippy socks are required to participate in class. Bring your own or purchase a pair at the studio.

We have a 6-hour cancellation policy for all classes. To be fair to all clients, this policy is strictly enforced. If you have a limited autorenew or class package and cancel after that window, your class credit will be forfeited. If you are an unlimited member, there is a $15 fee.

We ask that all clients arrive at least 5 minutes before the start of class.

The following is our late arrival policy, which varies by studio location:

• Rochester: We will keep the doors unlocked for up to 5 minutes after the start of class. After that, clients will not be permitted into class and the late cancel policy will be in effect.

• Canandaigua: We cannot accommodate late arrivals to class. If you arrive on or after the class start time, the door may be locked and you will not be permitted into class. This is to support our instructors as they welcome you to class and introduce new clients to the equipment. Please plan to arrive 10 minutes early to ensure your attendance.

It can be…Pilates is a form of resistance strength training. Our reformer classes use springs for resistance as well as weighted props. Mat classes use body weight and weighted props to add resistance.

If you are new to exercise, any Pilates class will build strength. If you have a strength foundation and your goal is to continue building strength, we recommend our Reformer Pilates x Strength and Mat Pilates x Strength formats, which are specifically designed to incorporate heavy-enough load to continue enhancing your strength.

Yes! Pilates (and all exercise) has been shown to help with stress management and improve mental health including anxiety and depression.

Infrared heat has many potential health benefits., while more research is needed, here are some potential benefits:

 * Improved cardiovascular health: Infrared heat can increase heart rate and blood flow, similar to a moderate workout. This can help improve cardiovascular health and lower blood pressure.

 * Pain relief: The heat can help relax muscles and reduce pain, especially for those with conditions like arthritis or muscle soreness.

 * Improved circulation: Increased blood flow can help improve circulation throughout the body, promoting healing and reducing inflammation.

 * Weight loss: While not a magic weight loss solution, infrared heat can help you sweat and burn calories.

 * Skin benefits: The heat can help open pores and promote detoxification, potentially improving skin health and reducing acne.

Important note: While infrared heat can be beneficial for many people, it's essential to consult with a healthcare professional before starting a new wellness regimen, especially if you have underlying health conditions.

For more information, check out these resources:

 * Cleveland Clinic: https://health.clevelandclinic.org/infrared-sauna-benefits

 * Mayo Clinic: https://www.mayoclinic.org/healthy-lifestyle/consumer-health/expert-answers/infrared-sauna/faq-20057954

 * Healthline: https://www.mayoclinic.org/healthy-lifestyle/consumer-health/expert-answers/infrared-sauna/faq-20057954

Studio Closure/Class Cancelation

• To keep our clients and staff safe, we may cancel class as needed due to weather. 

• Clients will be notified via email, text and instagram. 

• If we don't cancel classes then our late cancelation policy is in affect (6 hours).

Surprise Snow 2 Hour Grace Period

• If we don't cancel classes, you can email us (hello@thereformerynewyork.com) at least two hours before the start of class stating that you can't make your reservation due to weather concerns, we will waive the late cancel fees or loss of credit. 

• We can only honor this request via email, NOT instagram or phone.

In addition to our late cancel policy, if you no-show a class then a $5 fee will apply on top of the late cancel penalty.

If a class is full, you can add yourself to the waitlist. When you are on the waitlist and a spot opens in class at least 6 hours before class starts, you will be automatically added to class and notified via text or email (you must enable these communication settings in your profile). If you are added to class, our standard 6 hour cancellation policy does apply, so if you cancel or no show after, you will be subject to the cancellation/no show policies based. on your credit type.

If a spot opens up with less than 6 hours advance notice, you will not be added to the class. But you can check remove yourself from the waitlist without penalty and then use that same credit to book the spot.

If you do not make it off the waitlist, the credit will be automatically added back to your account but sometimes there is a 1-2 hour delay.

Welcome! We love to introduce newcomers to Pilates and host new clients regularly.

In Rochester we recommend starting with Reformer Pilates or Hot Mat.

In Canandaigua, we offer a Reformer Foundations class as well as the classes listed above. Foundations will be taught at a slower pace and introduce the basic use of equipment and form.

Please arrive 10 minutes early so our instructors have time to answer any questions, review the equipment and support you during your first class!